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Legal

Here you will find all our terms and conditions and policies regarding website use and our services.

Terms and Conditions

By accepting and paying for your initial consultation the client agrees to the following with Pip Fleming Nutrition (PFN)


General

You will discuss and agree the support you require from PFN in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.

The initial session is 90 minutes in length, and follow-up sessions last 45 minutes. Longer sessions, and more frequent sessions, can be negotiated if you require more intensive support. If you are late for an appointment the session will still end at the arranged time.

Payment & Cancellation

You are required to pay for sessions, which are missed or cancelled, with less than 48 hours notice.   If you do need to cancel an appointment, please let PFN know with at least 48 hours notice.

Confidentiality

Clients of PFN are confidential plus all discussions within clinic sessions.  There are however, some limits and exceptions to confidentiality, which PFN will talk through with you.

If PFN has serious concerns about your safety, or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact in these circumstances.

Record Keeping & Data Protection

PFN retains a record of your name, contact details and dates and times of appointments on a password-protected database. PFN is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by PFN to evaluate the service contains anonymous data and will not contain any identifying information of clients. PFN operates in accordance with the Data Protection Act 1998.

Problems & Complaints

If you are having a problem with PFN, or the service, which you have not been able to resolve please provide written details of the concern.

Ethics

PFN practice in accordance with the British Association Nutritional Therapists Ethical Framework and in line with PFN policies regarding Equal Opportunities and Safety.

The Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:-

·      The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme. Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

·      Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

·      Nutritional advice is not a substitute for professional medical advice and/or treatment.

·      Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

·      Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

·      This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:–

·      I am responsible for contacting my GP about any health concerns.

·      I give permission for you to contact my GP regarding any agreed aspects of my case:YES

·      If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist (Pip Fleming). This is necessary because of any possible reaction between medication and the nutritional programme.

·      It is important that I tell my nutritional therapist (Pip Fleming) about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

·      If I am unclear about the agreed nutritional therapy (Pip Fleming) programme/food supplement doses/time period, I should contact my nutritional therapist (Pip Fleming) promptly for clarification.

·      I must contact my nutritional therapist (Pip Fleming) should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

·      Recording consultations using any form of electronic media is not allowed without the written permission by both PFN and you the client.

Terms and conditions

Privacy Policy and Cookies

Privacy and Cookies

This privacy policy sets out how Pip Fleming Nutrition uses and protects any information that you give Pip Fleming Nutrition when you use this website.

Pip Fleming Nutrition is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Pip Fleming Nutrition may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2020.

 

What we collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You have the right granted by the European legislator to obtain from Pip Fleming Nutrition free information about your personal data stored at any time. If you would like a copy of the information held on you please write to Pip Fleming, 17 Perryn Road, London W3 7LR

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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